Printer Ink and Supplies FAQ
General
How long does delivery take?
Do I need to be home to accept the delivery?
What payment methods do we have?
Can I place an order if I don't have a credit card?
Is your web site secure?
What are the delivery charges?
Will I receive a tax invoice with my order?
Can I pick up my order?
What if I ordered the wrong item?
What is your return procedure?
FAQ's Technical
Are your products guaranteed?
What does OEM mean?
What are Compatible Cartridges?
What are Remanufactured Cartridges?
Will using a Compatible or Remanufactured product void my Printer Warranty?
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How long does delivery take?
Updated 04/05/2010
We understand that when you shop online not only do you expect competitive pricing but you also expect to receive your order in a timely manner. This is why we have partnered with Australian Air Express to handle the vast majority or our outward shipments. Thanks to Australian Air Express we can offer our customers a cut off for same day order processing at 3pm Monday to Friday and then 98% of all orders placed before this time are shipped same day. But please if an item is urgent please do call us on 1300 765 575 to check the availability of the product that you need.
Australian Air Express runs a network that delivers to most capitals and major cities next day. At the time of shipping you will receive an email from Australian Air Express with your consignment details and if needed the tracking details of your order.
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Do I need to be home to accept the delivery?
Courier companies will not leave items without obtaining a signature first. In the event that you won't be home to accept the delivery and there is somewhere safe to leave the parcel you should indicate this in the shipping instructions when placing your order through our web site. If security is a problem then we would always suggest where possible to have the parcel delivered to your work address or neighbours.
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What payment methods do we have?
We accept Visa, Mastercard, American Express, Direct Deposit and Paypal. All of the payment choices are available on the final payment page in our fully secured shopping cart.
Should you choose to pay by credit card all transactions are securely transmitted through the ANZ Egate payment gateway. We have partnered with ANZ Egate to ensure we give you the absolute best in secure payment gateways.
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Can I place an order if I don't have a credit card?
Absolutely. We have a direct deposit feature on our fully secured web site where you will be presented with our bank details after you have placed your order. Please quote the order number generated by our shopping cart when making your payment so that there won't be any delays in matching your payments.
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Is your web site secure?
Yes. We have secured our web site using the latest 256 bit SSL (secure socket layers) security certificates which means that all data either viewed or entered on any of our pages has been encrypted before it has been transferred. You will know the page is secure when you see the padlock icon on your browser or alternatively anytime the web site address begins with https.
The Cartridges Direct web site is also certified Hacker Safe by the McAfee Hacker Safe program. This program scans the web site daily and alerts us of any potential security issues.
For more detailed information please visit www.cartridgesdirect.com.au/security.htm where some of your security questions will be answered in more detail.
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What are the delivery charges?
Any order with Cartridges Direct over $75 is delivered to you free of charge using Australian Air Express and is delivered to most capitals and major cities next day. Any order under $75 will be charged a flat rate of $7.95 and is still shipped on the Australian Air Express network.
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Will I receive a tax invoice with my order?
All of our company customers will receive a tax invoice with their order and it will also be uploaded to your customer account once the order has been dispatched. Our shopping cart will generate a receipt once your order has been placed that will break down the products ordered and delivery costs if any.
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Can I pick up my order?
Absolutely, our warehouse is located at 1/ 5 Paul Court, Dandenong Victoria 3175. Please make sure that you place the order through our fully secured web site first and then call ahead prior to collection.
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What if I ordered the wrong item?
Where ever possible we're happy to accept product back that has been ordered incorrectly, after all these things happen. If you have done this please call 1300-765-575 or email returns@cartridgesdirect.com.au to arrange this. Please keep in mind that for us to accept an item back it must be in saleable condition.
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What is your return procedure?
Should you need to return an item for what ever reason please email returns@cartridgesdirect.com.au or call 1300-765-575 to arrange this. We then will e-mail you a RA form.
Please fill out the form, and then send it back to Cartridges Direct by fax to 03 9792 5500 or email to returns@cartridgesdirect.com.au, so that we can authorise your return authority number. When you have received confirmation of the R.A. number, please attach the complete form to the outside of the box containing the returned goods. Returns will not be accepted if there is no R.A. form attached to the goods as directed above.
Or download the form here and fax it to 03 9792 5500 or e-mail to returns@cartridgesdirect.com.au.
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Are your products guaranteed?
Absolutely yes. All products distributed by Cartridges Direct are fully guaranteed by the manufacturers. In most cases all of the original manufacturers such as Canon, Epson and OKI have their own set procedures and guidelines that we must follow. Please call customer service on 1300-765-575 should you need details.
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What does OEM mean?
OEM is short for Original Equipment Manufacturer. The original printer manufacturer is usually referred to as the OEM. Very often this is why you will hear the term OEM cartridge.
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What are Compatible Cartridges?
Compatible cartridges are usually referred to as being 100% new and have been designed to be interchangeable with an OEM cartridge, many often state that they only contain 100% new components. They usually offer the consumer savings over an OEM cartridge.
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What are Remanufactured Cartridges?
Remanufactured cartridges are OEM cartridges that have been put back through a manufacturing process. As a part of this process the cartridges are produced to either meet or exceed the original product. The process involves the cartridge being disassembled, thoroughly cleaned, worn parts being replaced, toner or ink being replenished, reassembled then fully tested and packed ready for resale. All cartridges supplied by us will always meet or exceed the original cartridge.
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Will using a Compatible or Remanufactured product void my Printer Warranty?
Absolutely Not! In Australia it is illegal under the Fair Trades and Practices Act for a manufacturer to require a consumer to use a specific type of ink, cartridge or even paper. The brand of product is at your discretion.
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